Terms & Conditions
Last updated: 10 November 2026.
1. About these terms
These terms cover the use of ShiftHours Pro by businesses and their authorised staff. “You” means the business that creates the workspace. The person creating a workspace must have authority to act for that business. Staff must follow their employer’s instructions and these acceptable-use rules.
ShiftHours Pro is provided by SL TRADINGS (PVT) LTD, registered in England and Wales under company number 17147094. Registered office: 27 Upland Crescent, Truro, TR1 1LZ, United Kingdom. “We”, “us” and “our” refer to that provider. For support, billing questions or complaints, email admin@sltradings.co.uk.
2. What the service provides
ShiftHours Pro provides tools for staff rotas, attendance, tasks, operational checks, stock expiry, wastage, expenses and reports. Features depend on the plan and configuration available to your workspace.
The app supports your record keeping. Your business remains responsible for staff supervision, pay calculations, food safety, stock decisions and legal obligations. Check barcode lookup results against the product label; ordinary product barcodes do not establish a batch’s expiry date. Enter and check dates separately. Do not rely on reminders unless the feature explicitly confirms that they are enabled.
3. Accounts and access
Provide accurate account details, keep passwords and PINs secure, and give access only to authorised people. Remove access when staff leave. Tell us promptly if you suspect unauthorised access. Managers are responsible for permissions and shared workplace devices.
4. Free trial
New business workspaces receive a 30-day free trial from creation. No payment card is required to create a workspace. Creating a trial alone does not authorise a charge. To continue with a paid subscription, the business owner must complete checkout. If you subscribe before the trial ends, check the payment date shown at checkout before confirming.
5. Prices and subscriptions
The current monthly plan is £5 per business, including 6 staff places. Each additional staff place costs £0.99 per month. Managers recorded as active staff count towards the chosen capacity. Charges are based on purchased places, not the number of shifts worked.
The total, billing frequency and any applicable tax must be shown before you confirm payment. Paid subscriptions renew monthly until cancelled. Payments are processed by Stripe. Review any price, capacity and billing adjustment shown before confirming a subscription change. Removing a staff record alone does not cancel a subscription or reduce the purchased capacity.
6. Cancellation, refunds and closing a workspace
Use Manage subscription in Billing to review renewal and cancellation options. Check the effective cancellation date in the confirmation. If you cannot access billing, contact support before the next renewal. Cancellation stops future renewals from the confirmed effective date; it does not itself delete workspace records.
If a payment is incorrect or the service has not been provided as agreed, contact support with the business name and payment reference so we can investigate and arrange an appropriate correction or refund. Any rights or remedies that cannot lawfully be excluded remain available.
Export records you need before closing your workspace. Contact support to request closure or deletion. Some information may need to be retained for legal, accounting or security purposes, as explained in the Privacy & Cookies notice.
7. Your records and privacy
Your business keeps its rights in the records and files it uploads. You permit us to store and process them to operate and support the service. Only upload information you are entitled to use. Give staff appropriate privacy information and set suitable access and retention arrangements.
Read our Privacy & Cookies notice for information about storage, service providers and cookie choices. Agreeing to these terms does not mean accepting optional cookies. Where we process personal data on your behalf, the applicable data-processing arrangements must also be agreed.
8. Acceptable use and ownership
Do not upload unlawful content, impersonate another person, access another business’s records without permission, distribute malware, or interfere with the service. Do not probe security without prior permission. You may use the app for your business under these terms; this does not transfer ownership of its software or branding to you.
9. Availability and suspension
We aim to provide a reliable service, but maintenance, connectivity problems and third-party outages can interrupt access. Keep copies of important records and an alternative process for essential business tasks.
We may restrict access when reasonably necessary to address a security risk, unlawful use, a serious breach of these terms or overdue payment. Where practical, we will explain the reason and give you an opportunity to resolve it. Urgent security action may need to happen first.
10. Responsibility
We will exercise reasonable care and skill in providing the service. You are responsible for the accuracy of information entered and for reviewing reports before making business decisions. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
11. Changes and questions
We will explain material changes to these terms or subscription prices before they take effect and will not apply new prices retrospectively. If a change affects a renewal, you can cancel before that renewal. The version and effective date will be displayed on this page.
For questions or complaints, email admin@sltradings.co.uk with your workspace name and a description of the issue. Do not include passwords, PINs or full payment-card details. We will investigate and work with you to resolve the issue.
12. Governing law and disputes
These business-use terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising from these terms. Nothing in this section removes any mandatory rights or protections that apply by law.
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